Web Development Company?
Our Helpdesk is ideal for you because:
- users can create incidents from emails improving customer satisfaction
- you can see which staff are allocated to maintenance tasks improving visibility
- website uptime and outages are managed with alerts sent out improving visibility
- status reports can be sent out automatically improving communication
Internal IT Department?
Our Helpdesk is ideal for you because:
- users can create incidents from emails improving customer satisfaction
- your users will be kept informed of incidents progress improving communication
- you can see which staff are allocated to incidents improving visibility
- you can see which staff are allocated to maintenance tasks improving visibility
Other?
Our Helpdesk is ideal for you because:
- users can create incidents from emails improving customer satisfaction
- users can be created automatically reducing maintenance
- your users will be kept informed of incidents progress improving communication
- you can see which staff are allocated to incidents improving visibility
Key Benefits
- Improved customer satisfaction
- Improved communication
- Improved visibility
- Reduced maintenance
Key Functions
- Incident from email with attachments
- Asset and supplier management
- Self-service incident for users
- Automatic client status report
- Maintenance allocation by types
- iCal email generated
- Website uptime monitored
- Incident and Outage alerts
